ric9 Frequently Asked Questions

ric9 follows PAGCOR-mandated KYC (Know Your Customer) requirements. To fully verify your account you will need to submit a valid government-issued photo ID — such as a Philippine National ID, passport, or driver's licence — plus a proof of address document dated within the last three months. Verification is required before processing withdrawals above certain thresholds.

No. ric9 strictly enforces a one-account-per-person policy. Opening duplicate accounts — whether under the same or a different identity — is a violation of our Terms and Conditions and may result in all associated accounts being permanently closed and balances being forfeited. If you accidentally created two accounts, contact ric9 support immediately.

On the ric9 login page, click "Forgot Password" and enter the email address linked to your account. You will receive a password reset link within a few minutes. If the email does not arrive, check your spam folder or contact ric9 support at [email protected]. For security, reset links expire after 30 minutes.

To permanently close your ric9 account, contact our support team via live chat or email at [email protected] and submit a written request. Before closure, ensure you have withdrawn all available balance. If account closure is related to problem gambling, please consider using our self-exclusion tool instead, which also prevents re-registration for the exclusion period.

The minimum deposit on ric9 varies by payment method. For GCash and PayMaya the minimum is ₱100. For bank transfers via BPI, BDO, or Metrobank the minimum is ₱500. All deposits are denominated in Philippine Pesos (₱ PHP). Minimum amounts are subject to change — always check your account dashboard for the current limits applicable to your chosen payment method.

GCash deposits on ric9 are processed almost instantly — most credits appear in your ric9 account within 30 seconds to 2 minutes of completing the transaction on the GCash app. If your deposit has not reflected after 10 minutes, check whether the transaction shows as successful in your GCash transaction history, then contact ric9 support with the reference number.

GCash withdrawals on ric9 are typically processed within 5 to 30 minutes during normal operating hours. Processing times may be slightly longer during peak periods or if your account requires additional verification. BDO, BPI, and Metrobank bank transfers generally take 1–3 business days. ric9 aims to process all withdrawal requests on the same day they are submitted.

ric9 does not charge its own processing fees on standard deposits and withdrawals. However, your payment provider — GCash, PayMaya, or your bank — may apply their own transaction fees or transfer charges, which are outside ric9's control. We recommend checking your e-wallet or bank's fee schedule before initiating a large transaction.

For anti-money laundering compliance, ric9 generally requires withdrawals to be made to the same payment method used for the original deposit. If your deposit method is no longer available — for example, a closed GCash account — contact ric9 support who will guide you through an alternative verified withdrawal channel. Additional identity checks may apply.

ric9 offers a wide selection of online casino games including JILI slots, video slots from top international providers, live dealer games (baccarat, roulette, blackjack, and sic bo), bingo, and fishing arcade games such as Cat Fishing and Fishing Expert. The full game library is accessible on both desktop and mobile browsers with no app download required.

Yes. ric9 is fully optimised for mobile play on both Android and iOS devices via your mobile browser — no app download is required. The mobile interface supports all games, deposits, withdrawals, and account management features. For the best experience, use an up-to-date version of Chrome or Safari and a stable Wi-Fi or LTE connection.

Yes. All ric9 casino games use certified Random Number Generator (RNG) technology audited by independent testing labs. Live dealer games use physical equipment operated by trained dealers in real time. Game outcomes are determined entirely by chance and are not influenced by your betting history, account balance, or any other player-specific factor.

RTP varies by individual slot game. Most JILI slots and other titles available on ric9 have published RTPs between 94% and 97%. You can check the RTP for any specific game in its in-game information or paytable section. A higher RTP means a lower theoretical house edge over the long run — though results on any individual session are determined by RNG.

ric9 is primarily a casino and gaming platform. For sports-related content and availability of markets including PBA basketball, UFC, boxing, and other sports popular among Filipino bettors, please check the current ric9 game lobby for the latest available products. Game and betting offerings are updated regularly based on PAGCOR guidelines and partner availability.

ric9 offers new player welcome bonuses that may include a deposit match bonus, free spins, or a combination of both. The specific terms — including the bonus percentage, maximum bonus amount in ₱ PHP, and eligible games — are published on the promotions page at the time you register. Bonuses are subject to wagering requirements before withdrawal is permitted.

A wagering requirement (also called a playthrough requirement) specifies how many times you must wager your bonus amount before bonus-derived winnings can be withdrawn. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in eligible wagers before requesting a withdrawal. Each promotion's specific wagering requirement is listed in its terms.

Yes. All ric9 bonuses and free spins have an expiry period, which is stated in the specific promotion's terms and conditions. Typically, welcome bonuses must be claimed within 7 days of registration and wagering requirements must be completed within 30 days of the bonus being credited. Uncompleted bonuses and any associated winnings will be forfeited upon expiry.

ric9 rewards loyal players through a tiered VIP programme. As you accumulate play on eligible games, you progress through VIP levels that unlock benefits such as higher withdrawal limits, personalised bonuses, a dedicated account manager, faster withdrawal processing, and exclusive event invitations. Details of the current VIP tiers and qualification criteria are available in your account dashboard.

ric9 operates under the PAGCOR (Philippine Amusement and Gaming Corporation) regulatory framework applicable to online gaming in the Philippines. PAGCOR is the government body responsible for authorising and regulating gaming operators in the country. Operating within this framework means ric9 adheres to PAGCOR standards for fair play, player protection, AML compliance, and responsible gaming.

You must be at least 21 years old to register and play on ric9. This is the minimum legal age for real-money gambling under Philippine law and PAGCOR regulations. ric9 verifies age at registration and reserves the right to request government-issued ID at any time. Accounts found to belong to individuals under 21 are immediately closed.

You can set daily, weekly, or monthly deposit limits directly from your ric9 account settings under the Responsible Gaming section. Limit reductions take effect immediately. Limit increases require a mandatory 24-hour waiting period before activation. These tools are available to all ric9 players at no cost and at any time — no approval or support contact is required to set them.

Self-exclusion closes your ric9 account and prevents re-registration for the duration of the exclusion period, which ranges from 6 months to permanent. During self-exclusion, ric9 will not send you any marketing communications. To activate self-exclusion, contact ric9 support at [email protected]. Self-exclusion cannot be reversed before the chosen period ends — this is intentional to support recovery.

If you or someone you know is struggling with problem gambling, ric9 encourages you to seek help. Resources available in the Philippines include the National Center for Mental Health (NCMH) crisis line at 1553, Gamblers Anonymous Philippines which runs peer support groups in Manila, Cebu, and Davao, and PAGCOR's responsible gaming resources. ric9 support at [email protected] can also provide direct referrals.

ric9 customer support is available 24 hours a day, 7 days a week. You can reach us via live chat from within your ric9 account (fastest response) or by emailing [email protected]. Our support team handles account queries, deposit and withdrawal issues, game disputes, bonus questions, and responsible gaming requests. We aim to respond to all email enquiries within 2 hours.